Support
Our live chat is the fastest way to get help. The Tonza support team is available 24/7 to answer account, deposit, withdrawal, and gameplay questions, and you can usually expect a reply within 1–3 minutes during peak hours. If you’re browsing bonuses or want clarification on how the welcome offer works, our agents will walk you through the steps and point you to the right place on the site—see the full Tonza Casino review for bonus details.
Prefer email? Clear answers with a full audit trail
Send a message to support@tonzacasino.com for issues that need screenshots, transaction documents, or a detailed follow-up. Email responses typically arrive within 6–24 hours; complex cases may take up to 48 hours while the team investigates. Make sure to include your account ID and any relevant attachments to speed things up.
Phone support and callback options
Tonza’s primary support channels are live chat and email. If you prefer to speak by phone, include a contact number and preferred callback window in your email and the team will arrange a call where possible. This keeps phone support focused and secure, and helps the agent have your case details ready when they call.
Fast answers when you want to self-serve
While we don’t have a traditional FAQ page on the main support menu, we keep game-specific help and quick tips across the site so you can find answers fast. For example, game pages like Bingo 5 Lines Slots include rules and payout info that can answer common gameplay questions. If you don’t find what you need, use live chat and an agent will guide you step-by-step.
What the team can help with
Tonza’s support staff are trained to handle account verification, deposits and withdrawals, bonus queries, game malfunctions, and security concerns. They’ll explain wagering rules, timeframes for payments, and any documentation required for KYC checks. Agents aim to resolve routine issues during your first contact, and they’ll escalate more complex disputes to specialists quickly.
How to speed up support requests
When you contact us, have your account email or ID ready, the date and amount of the transaction (if applicable), and screenshots or error messages for technical issues. Clear details help the team diagnose problems faster, get you back to playing, or process payouts without delay.
Your security and peace of mind
Support agents will never ask for your password or full payment card details. Tonza treats your data with care and follows standard privacy practices; any requests for documents are for verification only and handled securely. If you ever feel unsure about a message or request, contact support immediately and we’ll verify it for you.
Reach out anytime—live chat for instant help, or support@tonzacasino.com for documented follow-ups. Our goal is to make support personal, fair, and fast so you can get back to enjoying your games with confidence.